North Pole Log: Leading a Global Toy Delivery Network Takes Skill

December 17, 2014 by
Posted in Leadership

Leadership

The new LMS is settling in well and the elves’ training is starting to show results: Teamwork seems to be improving and much more communication is going on, resulting in less rework and faster completion of projects.

Still I felt that we could be doing better. Or to be more precise, I felt like I personally could be doing better. I was frustrated at the lack of progress on the new drone-based delivery system, and I am still getting a lot of pushback from the reindeer crew.

After talking to my executive coach on these issues, I do believe I need to take his advice to heart. The problem isn’t with the elves; it’s related to my leadership style. Sure there are things I want to change around here, but since I am not going to be making these changes myself, I need to get better at bringing the elves along with me. That might mean treating them less as green-booted minions and a bit more like sentient beings with their own free will. Read the rest of this entry »

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Q&A: 70:20:10 – The Learning Approach for Today’s World

December 15, 2014 by
Posted in Learning Operations, Organizational Development, Technology

SME

70:20:10 is a relatively new learning model focused on how adults best adopt and learn things. Although the concepts have been in practice for years, this adult learning model is growing in popularity especially as the workforce itself changes.

In a recent webinar, I introduced some of the history of the model and dove into the three primary categories, including:

  • On-the-job or experiential learning
  • Mentoring and coaching
  • Classroom and reading.

If you missed the webinar, a recording is now available.

But if you’re looking for the Reader’s Digest version, I wanted to offer a quick look at some of the key takeaways we offered: Read the rest of this entry »

North Pole Log: Santa’s Elves Need Training

December 11, 2014 by
Posted in Learning Content, Learning Operations

Training

The holidays are always a busy time at the North Pole and like every year, Santa has been wondering how to ramp up production to prepare for the busiest day and night of the year. Last year was rough; some of the elves were not as productive as they could have been. Some of the toys had manufacturing defects, and then thrown into the mix, Mrs. Claus was pushing to use the new tablets in the North Pole Fulfillment Center to modernize processes. Santa has been stressed to say the least. Read the rest of this entry »

North Pole Log: A New LMS Is at the Top of Santa’s Wish List

December 4, 2014 by
Posted in Learning Operations, Technology

Santa laptop

It’s December again, and people often ask how the operations in my workshop are carried out so flawlessly and effortlessly each year. Managing toy-making, gift wrapping, and delivery for kids all over the world is a lot of work, but we ensure that behind the scenes we’ve got the process nailed down so that when December 24th rolls around, things go off without a hitch. About five years ago, we implemented a best-in-class learning management system (LMS). The LMS did so many things for us! We loved it. The elves were able to take much-needed training on how to make all the toys, and we were able to catalog the courses into all the basic subject areas in order for everyone to function correctly in the workshop. These included courses and curriculums such as Woodworking, Locomotives 101, and Advanced Gift Wrapping. Using the LMS to manage and track online and classroom-based training made our learning processes automated and streamlined. Read the rest of this entry »

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