“Well, Mrs. Claus, that just about wraps up another year, and it was a good year, too, don’t you think?” Santa sighed as he settled into his favorite recliner. They sipped their mugs of hot cocoa as they relaxed in front of the roaring fire on the open hearth of their North Pole home.
This was Santa’s favorite time of the season—well, next to spreading holiday cheer, of course—sitting back and reflecting on how the season went and starting the planning process for next year. Santa’s operation had sure grown over the years. Every year it seemed to take more and more planning to pull it off with the excellence the kids had come to expect. Santa always did his best thinking in front of a roaring fire with a hot drink in his hand.
“Yes,” Mrs. Claus chimed in, “it really was a good season. Some of those improvement initiatives we started last year really made a big difference.” Read the rest of this entry »
Based on my 20 years as a sales leader, many tasks and priorities have remained consistent; however, many more have changed. It’s still about driving revenue, yet the evolving needs of our clients as well as the profile changes of our salespeople point to the fact that as a sales leader, there are things I know for sure and areas that require serious rethinking. Read the rest of this entry »
Have you ever experienced a crisis situation at work where a looming deadline caused you to alter your work plans, your family activities, or your social schedule? Of course you have.
What was it about how you handled the disruption, that crisis, which helped you succeed? Did you do anything differently other than putting in more time? Did you have a more focused breakdown of the work or a more focused task delegation, considered new perspectives, stopped a circular decision-making process, or something else? Read the rest of this entry »
It’s old news that the shrinking labor pool, caused by the looming retirement of Baby Boomers, will present significant challenges for businesses in the near future. One could even say businesses are on the verge of experiencing a seismic tremor. Some have taken precautions by adding automation capability, others have begun documenting the entire “tribal knowledge” that resides in the minds of those soon to retire, and still others are embracing solutions leveraging the global labor now possible through the Internet. Can high-performance teams play a role in helping solve this dilemma? Read the rest of this entry »