It’s not about the software…but it sure helps. When focusing on transforming business and operations, we typically focus on increased productivity and efficiency. It is the behavior of people that may need to change in order to recognize both. Investing in learning to support those behavior changes is vital. The learning strategy needs to focus on increased productivity and efficiency as well. Why would we expect anything less? As was stated in a prior blog post, we want to do “more with less” but don’t want to do “less with less for more.”

Learning technologies allow us to develop once and publish many times. Leverage…leverage…leverage. By using software to develop content, the sky is the limit. We can:

• Automatically capture and record transactions and processes
• Automatically publish to documents and interactive simulations
• Launch workflow for review and approvals before release
• Use PowerPoint skills to develop interactive eLearning
• Leverage eLearning in every form of learning event

The last point was a key point in a recent discussion about a unique learning strategy. A large wholesale and retail organization has thousands of stores and outlets with thousands of employees. One problem is that most of the stores are privately owned and employees are not corporate. There is no “hammer” to put down and decree how learning will occur for a new application rollout. Some outlets will demand instructor-led classroom training. Some will demand all self-facilitated learning. Some will demand online, live, classroom training. Some will demand the same but asynchronous. The answer to every demand must be “yes, of course.”

The scenario demands the ultimate in efficiency and leveraging of time and content. Only the latest technologies will support such a demanding audience and initiative. The good news is that the software is available to facilitate this strategy and more. The scenario above only addresses the development and deployment of learning assets and activities. The next discussion needs to be about effect. In other words, did behaviors change to facilitate increased productivity and efficiency? Watch for future blog posts on that topic.

It is not about the software, but…